Training

In the hospitality industry in Nigeria today, it is more important than ever to provide evidence of training on essential areas such as Health and Safety, Food safety, Customer Service, etc. Finesse Hospitality provides that vital evidence of hospitality training that is World Class standard for Hotels and Restaurants.

In Nigeria, we have discovered a tremendous gap and we are determined to bridge that gap as much as possible by offering services that address service delivery at our hotels, restaurants, and leisure businesses. Without a doubt, we can argue all these service delivery are new to us but it is never an excuse for bad customer service, period.

Finesse Hospitality provides establishments and individuals with new experiences and industry skills necessary to develop their work and hospitality performance. This is produced by providing hotels and restaurants with competent individuals who are able to adjust with the nature of their work. Our number one goal is to bring quality and international standard to the client on all levels of the hospitality industry.

Training Program

Training Programs are the heart of service delivery. Unless all employees are trained to the same standard, service levels in a hotel or restaurant will vary widely and will lead to client dissatisfaction.

The process for a training program include:

We guarantee success and we ensure that the hotel, restaurant, or private residence staff is trained to continue to implement the standards and training on an ongoing basis. In many cases we are also retained to provide Mystery Shopper programs to measure ongoing quality levels.