Hospitality Consulting

We are hotel professionals providing a hands-on approach to consulting services focused on operations, sales & marketing, and repositioning of independent and luxury properties. Working from an individual project basis to full retained consultancy, we become an extension of your existing team. We assist in identifying “who you are”, “where you want to be” and “how to get there”.

Standard Operating Procedure (SOP) Development for all departments

We assist in developing and implementing effective SOP’s that positively impact guest experience and the bottom line without eliminating individualism and personality. Well written SOP’s facilitate training and ensure consistency, while providing a common understanding of what needs to be done and shared expectations for how tasks are to be completed.

Food and Beverage Concept Development

Using sustainable, socially responsible operational practices, we use a disciplined, yet creative and inspirational approach to F&B concept development. We support the property’s brand image, while meeting functional needs and creating a unique selling proposition (USP.) From concept to implementation to opening, and everything in between to run a successful and profitable operation.

Interior Design & Styling Assistance

Providing a practical approach to design and styling, we customize and implement innovation solutions for our clients in all matters of style and taste. With emphasis on eclectic, yet timeless appeal complimenting climate and culture, we offer an individual and refreshing approach to design & styling. We understand the demands of the environment, and work closely together to ensure the best results are achieved through a synthesis of concept, beauty and functional integration.

Mystery Shopper

We individualize every mystery shop program to accurately represent each client’s vision and objectively measure crucial aspects of the guest experience that directly affect satisfaction and loyalty. We set relevant benchmarks, ensure accountability and provide feasible action plans.